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Support — LoomProof Keys

Last updated: June 25, 2026

Get help fast

Founder direct (urgent issues): traves@signalloomai.com

Phone: 509.999.3107 (Mon–Fri, 9am–6pm PT)

Response time: Most support requests answered within 24 hours on business days. Critical issues (account access, payment) handled same-day.

What We Help With

Wizard setup — walk through the 6-step wizard, key detection, alerts configuration
Key detection — keys not being detected, false positives, custom key patterns
Billing — Scout → PAYG upgrade, charge questions, refund requests, cancellation
Alerts — alert frequency tuning, false alarm troubleshooting, alert channel (email/Slack/webhook)
Account access — password reset, MFA reset, lost account email recovery
API & integrations — webhook setup, custom alert destinations, API key rotation flow

Self-Service Resources

Setup Wizard — 6-step setup with guided tour
Privacy Policy — what data we collect and how we handle it
Terms of Service — usage rules and your rights
Refund Policy — when refunds apply and how to request one
LoomProof Keys Home — overview and pricing

For Technical Issues

When you email support, please include:

Your account email (so we can look up your account)
A description of what's happening vs what you expected
Screenshots or screen recordings (if applicable)
Browser & OS (e.g., Chrome 124 on macOS 15.5) — we test on Chromium, Firefox, Safari
The URL of the page where you saw the issue

This helps us debug fast without back-and-forth.

For Billing Issues

For refunds, subscription changes, or Stripe disputes, email support@signalloomai.com with:

The email on the account
The Stripe charge ID (starts with ch_) — found in your Stripe receipt
A brief description of the issue

See our Refund Policy for the full terms.

Enterprise / 100+ Key Plans

If you're on an enterprise contract and have a dedicated account manager, please reach out to them directly. For new enterprise inquiries:

Email: contact@signalloomai.com
Subject line: Enterprise inquiry — [Company name]
Founder: Traves Brady, traves@signalloomai.com

Security Issues

If you discover a security vulnerability in LoomProof Keys, please email security@signalloomai.com directly. We respond to security reports within 24 hours and have a coordinated disclosure policy.

Signal Loom AI™ — AIM Elemental Health Solutions, Inc.

LoomProof Keys is a product of Signal Loom AI, Inc.

Mailing address: 300 E Bottle Bay Road, Sagle, ID 83860

Website: signalloomai.com