Refund Policy — LoomProof Keys
Last updated: June 25, 2026 · Effective immediately
Scout is FREE. No credit card required. You can monitor up to 5 keys forever at zero cost. Refund questions only apply if you upgrade to a paid tier.
Paid Tiers — Refund Policy
LoomProof Keys paid tiers (Scout PAYG at $5/key/month, plus 25+/100+ enterprise plans) are billed monthly via Stripe in advance. Because the service is consumed continuously (monitoring runs 24/7), we do not offer refunds for partial months or unused time.
Cancellation
You may cancel your paid subscription at any time:
- From your Dashboard → Settings → Subscription → Cancel
- Or by emailing support@signalloomai.com
When you cancel:
- Your subscription continues through the end of your current billing period
- You will not be charged for the next billing cycle
- After the period ends, your account automatically downgrades to free Scout (up to 5 keys)
- If you have more than 5 keys registered, you can choose which 5 to keep
Refund Eligibility
We will issue a refund in these specific cases:
- Accidental duplicate charge (within 7 days)
- Service outage exceeding 72 consecutive hours (pro-rated for outage period)
- Billing error on our part (charged the wrong amount, etc.)
- You signed up within the last 14 days and never actively used the service (one-time courtesy refund)
We will not issue a refund for:
- "Changed my mind" after using the service for more than 14 days
- Failure to cancel before a renewal (set a calendar reminder — we don't pro-rate)
- Anomaly detection false negatives (the service is best-effort; see Terms)
How to Request a Refund
Email support@signalloomai.com with:
- Your account email
- The Stripe charge ID (starts with
ch_) — find this in your Stripe receipt
- The reason for the refund
We respond within 1 business day. Approved refunds appear in your account within 5-10 business days.
Chargebacks
If you file a chargeback with your bank or credit card issuer without first contacting us to resolve the issue, your LoomProof account will be immediately suspended. We encourage you to reach out first — most issues can be resolved quickly.
Enterprise / 100+ Key Plans
Enterprise contracts are governed by the terms of your specific Master Services Agreement. The refund terms in your MSA override the policy above.
Changes to This Policy
Material changes will be announced by email 30 days before they take effect.
Contact
Signal Loom AI™ — AIM Elemental Health Solutions, Inc.
Refunds: support@signalloomai.com
Website: signalloomai.com
Address: 300 E Bottle Bay Road, Sagle, ID 83860